Reduce customer attrition with shipment tracking and self-help website widgets.

eCommerce has ushered in the age of "informed delivery." Customers want to know when and how a package will be delivered. You need to arm customer service with the tools they need to keep ahead of customer requests. Transtream Parcel TMS Enterprise Shipping Software sends out shipment tracking messages to customers at time of shipping and then tracks those shipments to their point of delivery. View app searches for shipments by any field and provides detailed status. Embed Transtream's customer self-service tracking and returns widgets in your eCommerce website and improve customer service while driving SEO and upsell opportunities.

Explore the relevant technology

• View App
• Pickup Request Widget
• Returns Widget
• Track Widget
• Office App

Complete shipment visibility from warehouses, stores, offices, and suppliers, right down to line item detail level.

Complete visibility and shipment status across the extended enterprise

• Automatically provide customers with shipping level detail
• Display shipment level detail and tracking status
• Drill down to display package level, content image, and line item detail
• Provide carton content image captured at time of shipment for POD

Embed Transtream Widgets in your website and provide your customers with self-serve pickup requests.

Improve service while improving SEO by enabling customers to schedule their own pickup requests.

• Embed plug and play Pickup Request widget in your webpage
• Adapt to your company's brand and style guide
• Select convenient date and time for carrier pickup
• Provide labeling and shipment tracking

Embed Transtream Returns Widget and make it easy for customers to process their own returns.

Improve service while improving SEO by enabling customers to easily process their own return shipments.

• Embed plug and play Returns widget in your own webpage
• Adapt the widget to your company's brand and style guide
• Enable printing of carrier-compliant labels
• Provide pickup request and shipment tracking capability

Embed Transtream Tracking widget into your webpage and provide customers with self-help shipment tracking, while driving SEO.

Improve service while improving SEO by enabling customers to track the status of their own shipments.

• Embed plug and play tracking widget in your webpage
• Adapt to your company's brand and style guide
• Select enter order number and see shipment delivery status
• Provide returns and pickup request capabilities

A convenient and cost-effective way to control employee desktop shipping, in the office or at home, while tracking expenses.

Track employee shipping expenses in offices across your enterprise or at home. Make it easy for everyone to comply with corporate shipping policies.

• Access Office app by any desktop or mobile browser
• Authenticate and authorize user to prevent rogue shipping
• Provide access to corporate and personal address books
• Control rate selection by user groups, rate shop by calendar view
• Print carrier label or shipment requisition forms at the desktop

Unhappy Customers Cost More Than Dollars

Keeping your customers informed early and often can help keep them happy and coming back. Transtream Parcel TMS can help you keep them informed with automatic tracking messages, self-service returns and more.

The Pace of Parcel Industry Change Is Accelerating – Are You Being Left Behind?

In the eCommerce world of “my supply chain vs. your supply chain,” shipping is now an enterprise-level activity. Controlling transportation spend in the current environment requires careful planning, decision support, and process automation well upstream of the point of label creation. The latest generation of parcel transportation management system (Parcel TMS) technology provides shippers with all the enterprise controls they need to optimize cost-effective decisions and execution processes, without compromising sky-high customer delivery expectations.